Appointments and Surgery Times

Your Appointment

We believe that face-to-face appointment with your own doctor is the best way to deliver high quality care. We therefore run personal lists and whenever possible we will always book your appointment with your own doctor. Obviously if they are not available we will book you in to see one of the other doctors.

Standard appointments are 10 minutes in duration. During you appointment you are entitled to:

• A Chaperone who would be present during a consultation or examination
• An interpreter or non-English speakers or those with hearing impairment to help with your consultation with the doctor or nurse

Please let the Receptionist know if either is required when you book your appointment.

The practice will not tolerate any violent or abusive behaviour towards any of the doctors, nurses or other practice staff.  If there is any such occurrence, the patient will be removed from the practice list immediately and no further treatment will be given.

Appointment Reminders

You will be reminded of your appointment by text message the day before. This message contains a link which will allow you to cancel the appointment should you need to.

Nurse Appointments

There are Nurse appointments available at both surgeries. Please call to make an appointment.

Urgent Appointments

For Urgent Appointments please call the surgery directly (Northiam 01797252140 or Broad Oak 01424882394).

Home Visits

Home visits are only available for patients who are housebound because of illness or disability. They are scheduled following normal morning surgery. If you are unable to attend the surgery please try to telephone your request for a visit before 10.30 a.m. If it is an emergency please telephone immediately, or dial 999.

Extended Hours

Northiam and Broad Oak Surgery, along with our colleagues in the Hastings and Rother Primary Care Network (PCN) is providing an Extended Access service to our patients. This service runs from 18:30 – 20:00 every weekday and Saturday 09:00 – 17:00 and each practice within our PCN will offer clinics on different days of the week.

The appointments must be booked in advance via your GP and are subject to availability.

Transport – Do you need help getting to the Surgery?

FlexiBus is a flexible, on-demand rideshare service, for areas with limited or no bus service. Residents can book a FlexiBus journey to their nearest town, train station, hospital and other key destinations. Northiam services are in zone 9.

Journeys can be made:

• to and from anywhere within a zone
• to and from key destinations outside a zone (eg towns, other transport links etc)

FlexiBus operates exclusively for places not served by a regular bus service.  You can’t book a FlexiBus journey to travel along an existing public transport route.

Operating times

Services run 7am to 7pm, Monday to Saturday (not Sundays or Bank holidays).

To book, Call: 01273 078203 (6.30am to 7.30pm, Monday to Saturday) or book online using the Ride Pingo app

Consultation Times at Northiam Surgery

Northiam Surgery Opening Times

• Monday to Thursday 8.30 to 18.30
• Friday 8.30 to 17.00
• Please note that the Dispensary is closed between 1pm and 2pm each day.

• Dr Sally Parnell​
  • Monday 8.30 to- 11.30
  • Tuesday 8.30 to 11.30 & 15.30 to 18.00
  • Wednesday
  • Thursday 8.30 to 11.30 & 15.30 to 18.00
  • Friday 8.30 to 11.30 & 14.00 to 16.00*
• Dr Alex Dale
  • Monday 8.30 to 11.30 & 15.30 to- 18.00
  • Tuesday 8.30 to 11.30
  • Wednesday 8.30 to 11.30 & 15.30 to 18.00
  • Thursday
  • Friday 8.30 to 11.30 & 14.00 to 16.00*

• Dr Anna James
  • Monday 9.00 to 11.30
  • Tuesday 8.30 to 11.30 & 15.30 to 18.00
  • Wednesday 8.30 to 11.30
  • Thursday
  • Friday

• Dr Nicky Cudlipp
  • Monday
  • Tuesday
  • Wednesday 
  • Thursday 8.30 to 11.30 & 14.00 to 16.00
  • Friday 8.30 to 11.30

* denotes a surgery that is by special appointment only.

Consultation Times at Broad Oak Surgery

Broad Oak Opening Times

• Monday, Tuesday and Thursday 8.30 to 13:00
• Wednesday 8.30 to 12.00 & 13.30 to 18.30
• Friday 8:30 to 11:00

• Dr Richard Albardiaz
  • Monday 8.30 to 11.30
  • Tuesday 8.30 to 11.30
  • Wednesday 8.30 to 11.30 & 15.30 to 18.00
  • Thursday 8.30 to 11.30
  • Friday
• (Other times consult at Northiam)

Out of Hours

All calls to the surgery between 6.30pm and 8.30am during the week and at weekends are dealt with by the 111 service.

They will take your details and will go through a questionnaire to decide on what is the most appropriate course of action for your health problem.

The options will be either to give advice, ask a doctor or nurse to contact you or to advise you to visit Accident & Emergency.

If you need to see a doctor they will either see you at a primary care centre (the Rye Memorial Care Centre or the Conquest Hospital).

Or will come and visit you depending on what the problem is.

Emergencies

The Practice will always try and respond immediately to emergencies. There are, however, cases where it would be better for the patient or carer to call an Ambulance directly and these include:

• Collapse
• Patients with chest pain lasting for more than 15 minutes
• Obvious major injuries